Refund policy

Refund Policy

At Chic Cases, we want you to be completely satisfied with your purchase. Here’s a quick summary of our return rules:

For return or refund requests, please do not open a chargeback directly.
You can contact us by email at support@chiccases.shop or through the live chat on our website: https://chiccases.shop.
We will review your request and issue your refund directly to ensure you receive your money as quickly as possible.

Returns Accepted for 7 Days

You can return items within 7 days of receiving your order, provided the items are in unused and original condition.

Fees of Return Shipping

We offer a free return shipping for damaged products “just”.

No Restocking Fee

We do not charge any restocking fees on returns for damaged products “just”.

Non-Refundable Items

  • Items damaged due to customer mishandling

  • Items marked as final sale

  • Free gifts or promotional items with retail value

  • Original shipping charges (unless we made an error in shipping)

Damaged Goods or Incorrect Items

If you receive damaged goods or an incorrect item, please notify us within 5 business days. We will arrange a replacement at no additional cost.